Protecting your identity and assets.
Identity theft can happen to anyone at any time. To minimize your threat of identity theft, follow the precautions listed below and know what to do – starting by notifying us – the moment you suspect fraud or unauthorized charges are occurring with your accounts. The more diligent you are about protecting your identity, the harder it becomes for thieves to capitalize off your good name.
ID Theft Resources
We're committed to regulatory compliance and keeping members informed.
WHAT IS IDENTITY THEFT
Identity theft is a serious crime. It can disrupt your finances, credit history, and reputation and take time, money, and patience to resolve. Identity theft happens when someone steals your personal information and uses it without your permission.
IDENTITY THIEVES MIGHT:
Go through trash cans and dumpsters, stealing bills and documents that have sensitive information
Work for businesses, medical offices, or government agencies, and steal personal information on the job.
Misuse the name of a legitimate business, and call or send emails that trick you into revealing personal information.
Pretend to offer a job, a loan, or an apartment and ask you to send personal information to “qualify.”
Steal your wallet, purse, backpack, or mail, and remove your credit cards, driver’s license, passport, health insurance card, and other items that show personal information.
HOW TO PROTECT YOUR INFORMATION
Read your credit reports. You have a right to a free credit report every 12 months from each of the three nationwide credit reporting companies. Order all three reports simultaneously, or order one every four months. To order, go to https://www.annualcreditreport.com or call 1-877-322-8228.
Read your credit union, credit card, and other account statements and the explanation of medical benefits from your health plan. Contact the business if a statement has mistakes or doesn’t come on time.
Shred all documents that show personal, financial, and medical information before you throw them away.
Don’t respond to emails, texts, or phone messages asking for personal information. Legitimate companies don’t ask for information this way. Delete the messages.
Create passwords that mix letters, numbers, and special characters. Don’t use the same password for more than one account.
If you shop or bank online, use websites that protect your financial information with encryption. An encrypted site has “https” at the beginning of the web address; “s” is for secure.
If you use a public wireless network, don’t send information to any website that isn’t fully encrypted.
Use anti-virus and anti-spyware software and a firewall on your computer.
Set your computer’s operating system, web browser, and security system to update automatically.
IF YOUR IDENTITY IS STOLEN
CONTACT US immediately at 330-364-8874
FLAG YOUR CREDIT REPORT. Call one of the nationwide credit reporting companies and ask for a fraud alert on your credit report. The company you call must contact the other two so they can put fraud alerts on your files. An initial fraud alert is good for 90 days.
ORDER YOUR CREDIT REPORTS. Each company’s credit report about you is slightly different, so order a report from each company. When you call, you must answer some questions to prove your identity. Read your reports carefully to see if the information is correct. Contact the credit reporting company if you see mistakes or signs of fraud.
Equifax 1‑800‑525‑6285
Experian 1‑888‑397‑3742
TransUnion 1‑800‑680‑7289
CREATE AN IDENTITY THEFT REPORT. An Identity Theft Report can help you remove fraudulent information from your credit report, stop a company from collecting debts caused by identity theft, and get information about accounts a thief opened in your name.
TO CREATE AN IDENTITY THEFT REPORT:
File a complaint with the FTC at ftc.gov/complaint or 1-877-438-4338; TTY: 1-866-653-4261. Your completed complaint is called an FTC Affidavit.
Take your FTC Affidavit to your local police, or to the police where the theft occurred, and file a police report. Get a copy of the police report.
The two documents above comprise an Identity Theft Report.
ADDITIONAL INFORMATION & PREVENTION. Visit https://www.identitytheft.gov/ for additional steps and information.
For more tips on secure online practices, please visit http://www.onguardonline.gov
Calculators
Customized calculators help our members see their financial future with the clarity they desire. From determining the cost of a mortgage or installment loan with different time intervals and rates, to calculating retirement savings, members gain the knowledge necessary to make informed financial decisions. Click on the links below to view the corresponding calculator.
Calculators are provided as a courtesy through a third party. The credit union does not assume any fiduciary duty and cannot guarantee the accuracy of the calculators. Use of the loan calculators above is not a guarantee of credit. Click here or the button below for our loan calculator disclaimer.
Loan Payment Options
When making loan payments, members have a variety of options that best suit their needs and lifestyle. Mail it, stop in at a branch, use our electronic and mobile services, or establish automatic payments so there’s never a concern about missing a payment.
- Payroll deduction
- Automatic transfer
- Smartphone app
- Online banking with On Line-On Time® Home Banking
- Online bill pay
- U.S. mail
- In person at a DoverPhila branch or ATM
- Over-the-Phone Payment using a credit or debit card
- Over the phone with our contact center using an existing DoverPhila account
- Recurring ACH Origination
Skip-A-Payment
The unexpected is part of life. When it happens, our Skip-a-Payment benefit affords members to defer a payment until the end of the loan. To be eligible, the member account must be in good standing with at least 12 months of payment on the loan and haven’t exceeded the number of skips permissible for the life of the loan. This benefit can be applied to auto, personal, share/certificate, and recreational loans. A $35 fee will be applied and all borrowers must sign for the benefit to take effect. Skipped payments process within 24 hours. All eligibility requirements apply.
Youth Share Accounts – DP’s Kids Club
For Kids Ages 12 & Under
Parents, do you want to help your children learn to manage money? Then bring your children, ages 12 and under, to any DoverPhila branch and open their very own share account through DP’s Kids Club.
By joining the club, children learn to manage money early and reap the special rewards this account offers.
Join Today
Simply bring your child, their social security card, birth certificate, and a deposit of $5 (or more) to any of our five convenient locations and activate their account. It’s that easy!
If your child already has a DoverPhila share account, you can open a DP’s Kids Club account for your child. No additional deposit is required. (Note: If you currently have a custodial account, you will need to open a separate account for the DP’s Kids Club.)
DP's Kids Club Benefits
Here are just some of the benefits that come with DP’s Kids Club membership:
- Fun Gifts– Kids receive a postcard in the mail each quarter with an incentive to save their money.
- Membership Card – The official club membership card – kids love them!
- Exclusive Savings – Certificate Accounts with low $250 minimum balance*.
- Games & Contests – Quarterly contest with cash prizes.
- Quarterly Newsletter – Credit union news and money facts tailored specifically to kids.
- Special Events – Youth Week, always the last full week in April, celebrates our youngest members with a bonus on deposits and fun giveaways.
- Financial Tools for Kids – Education is the key to success. Club activities and tools are designed to help kids learn money management.
- Access to Banzai – An award-winning, online financial literacy program that allows members to discover real-world finances through “learning by doing.”
- And More!
Early education is crucial to adopting lifelong money management skills. Working together we can help children learn to successfully manage their money. By joining the kids club, kids are given the opportunity to learn the value of saving money while also having fun.
When your child reaches the age of 13, their financial education really kicks into gear. Their membership will automatically be converted to a DP Savers Club membership.
*Only available to DP’s Kids Club and DP Savers Club accounts.
Not-For-Profit
Discover how DoverPhila's not-for-profit accounts empower your organization's mission.
As a not-for-profit credit union, we appreciate the unique governing structure of not-for-profits, their need to keep expenses in check, and their desires to show results for programming. For that reason, our not-for-profit account offers all of the great features and benefits of our business checking account, but without the monthly service charges (waived for qualified 501c3, not-for-profit organizations).
Why choose DoverPhila for your not-for-profit?
- Member-Centric Focus: We prioritize our members over profits, ensuring your organization benefits from lower or no fees and personalized member service.
- Community Commitment: We are dedicated to supporting the communities we serve, including not-for-profit organizations that make a positive impact.
- Secure and Trustworthy: Your funds are federally insured by the NCUA, providing peace of mind and security for your organization’s finances.
Account Features:
- No minimum balance.
- No monthly service charges.
- Free overdraft protection from your savings account.
- Unlimited transactions check writing*.
- Digital check images through online banking.
- Receive a debit card with access to ATMs.
- Access to online banking, mobile banking, eStatements, paper statements, and PAL.
*While your first order of checks needs to be made through a DoverPhila branch location, you can reorder checks quickly and easily online.
ID Theft Resources
We're committed to regulatory compliance and keeping members informed.
WHAT IS IDENTITY THEFT
Identity theft is a serious crime. It can disrupt your finances, credit history, and reputation and take time, money, and patience to resolve. Identity theft happens when someone steals your personal information and uses it without your permission.
IDENTITY THIEVES MIGHT:
Go through trash cans and dumpsters, stealing bills and documents that have sensitive information
Work for businesses, medical offices, or government agencies, and steal personal information on the job.
Misuse the name of a legitimate business, and call or send emails that trick you into revealing personal information.
Pretend to offer a job, a loan, or an apartment and ask you to send personal information to “qualify.”
Steal your wallet, purse, backpack, or mail, and remove your credit cards, driver’s license, passport, health insurance card, and other items that show personal information.
HOW TO PROTECT YOUR INFORMATION
Read your credit reports. You have a right to a free credit report every 12 months from each of the three nationwide credit reporting companies. Order all three reports simultaneously, or order one every four months. To order, go to https://www.annualcreditreport.com or call 1-877-322-8228.
Read your credit union, credit card, and other account statements and the explanation of medical benefits from your health plan. Contact the business if a statement has mistakes or doesn’t come on time.
Shred all documents that show personal, financial, and medical information before you throw them away.
Don’t respond to emails, texts, or phone messages asking for personal information. Legitimate companies don’t ask for information this way. Delete the messages.
Create passwords that mix letters, numbers, and special characters. Don’t use the same password for more than one account.
If you shop or bank online, use websites that protect your financial information with encryption. An encrypted site has “https” at the beginning of the web address; “s” is for secure.
If you use a public wireless network, don’t send information to any website that isn’t fully encrypted.
Use anti-virus and anti-spyware software and a firewall on your computer.
Set your computer’s operating system, web browser, and security system to update automatically.
IF YOUR IDENTITY IS STOLEN
CONTACT US immediately at 330-364-8874
FLAG YOUR CREDIT REPORT. Call one of the nationwide credit reporting companies and ask for a fraud alert on your credit report. The company you call must contact the other two so they can put fraud alerts on your files. An initial fraud alert is good for 90 days.
ORDER YOUR CREDIT REPORTS. Each company’s credit report about you is slightly different, so order a report from each company. When you call, you must answer some questions to prove your identity. Read your reports carefully to see if the information is correct. Contact the credit reporting company if you see mistakes or signs of fraud.
Equifax 1‑800‑525‑6285
Experian 1‑888‑397‑3742
TransUnion 1‑800‑680‑7289
CREATE AN IDENTITY THEFT REPORT. An Identity Theft Report can help you remove fraudulent information from your credit report, stop a company from collecting debts caused by identity theft, and get information about accounts a thief opened in your name.
TO CREATE AN IDENTITY THEFT REPORT:
File a complaint with the FTC at ftc.gov/complaint or 1-877-438-4338; TTY: 1-866-653-4261. Your completed complaint is called an FTC Affidavit.
Take your FTC Affidavit to your local police, or to the police where the theft occurred, and file a police report. Get a copy of the police report.
The two documents above comprise an Identity Theft Report.
ADDITIONAL INFORMATION & PREVENTION. Visit https://www.identitytheft.gov/ for additional steps and information.
For more tips on secure online practices, please visit http://www.onguardonline.gov
